Privacy Policy

This Privacy Policy describes how Park City Rides (“we,” “us,” or “our”) collects, uses, and shares personal information when you use our websites, apps, and transportation services (collectively, the “Services”). If you do not agree with this policy, please do not use the Services.

Last updated: April 10, 2026

Information we collect

• Account and profile data: such as name, email address, phone number, and payment-related information you provide when you create or manage an account.
• Trip and service data: such as pickup and drop-off locations, trip history, fares, ratings, messages sent through the Services, and support communications.
• Device and technical data: such as device type, operating system, app version, IP address, and diagnostic or log data that help us operate and secure the Services.
• Location information: when you use features that require it (for example, to match you with a ride or show maps), in accordance with your device or app permissions.

How we use information

• To provide, schedule, and complete rides and related support.
• To process payments, prevent fraud, and maintain records as required for our business and applicable law.
• To improve reliability and safety, including investigating incidents and enforcing our policies.
• To communicate with you about trips, updates, and (where permitted) marketing; you may opt out of promotional messages as described in those communications.
• To comply with legal obligations and respond to lawful requests from public authorities.

How we share information

We do not sell your personal information. We may share information in these situations:

• With drivers and passengers as needed to complete a trip (for example, name, contact, or location relevant to the ride).
• With service providers who assist us under contract (such as hosting, payments, maps, analytics, or customer support), subject to confidentiality and data-protection terms.
• For legal and safety reasons, including to comply with law, protect rights and safety, and enforce our agreements.
• In connection with a business transaction, such as a merger or acquisition, where information may transfer as part of the assets—subject to appropriate safeguards.

Maps and third-party services

Our Services may use mapping or other tools provided by third parties (for example, Google Maps). Those providers may collect or receive information according to their own policies. We encourage you to review their privacy notices.

Retention and security

We retain information for as long as needed to provide the Services, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and organizational measures designed to protect personal information; no method of transmission or storage is completely secure.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to opt out of certain processing. To submit a request, contact us using the information below. We may need to verify your identity before responding. You may also control location and notification permissions through your device settings.

Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the Services or by email where appropriate.

Contact us

Questions about this Privacy Policy or our privacy practices may be sent to support@parkcityrides.com.

Non-Discrimination Policy

Park City Rides is committed to providing safe, reliable, and inclusive transportation services for all passengers in accordance with Utah Code §13-51-105.

Policy Statement

• Race, color, ethnicity, or national origin
• Religion or creed
• Sex, sexual orientation, or gender identity
• Age
• Marital or family status
• Disability or use of service animals
• Any other protected class under applicable law

Driver Obligations

• All drivers must accept ride requests in a non-discriminatory manner.
• Service animals must be permitted in vehicles, regardless of driver allergies or preferences.
• Drivers must provide reasonable assistance to passengers with disabilities, including stowing mobility devices.

Enforcement

Violations of this policy may result in suspension or permanent deactivation from the Park City Rides platform. Passengers who believe they have been subject to discrimination may report incidents to Park City Rides through the app or by contacting support.

Drug & Alcohol Policy

In compliance with Utah Code §13-51-106, Park City Rides maintains a zero-tolerance policy for drug and alcohol use by transportation network drivers.

Policy Statement

• Drivers may not use, consume, or be under the influence of alcohol, drugs, or any intoxicating substance while providing transportation network services.
• Prescription medications that impair safe operation of a motor vehicle are prohibited while driving for Park City Rides.

Driver Obligations

• Drivers must begin each trip free from any drug or alcohol impairment.
• If a driver consumes alcohol or an impairing substance, they must refrain from accessing the platform until they are legally and safely able to drive.

Passenger Protections

Passengers may report suspected drug or alcohol use by contacting Park City Rides support directly. All such reports will be investigated promptly and appropriate action taken.

Complaint Reporting Procedure

Passengers who suspect a driver is under the influence of drugs or alcohol may report the incident by:

• In-Ride Help (recommended): During an active trip, tap Help in the ride view and select “Report suspected drug or alcohol use.” This immediately alerts Park City Rides, pauses future dispatches to the driver, and triggers a safety review. In an emergency, call 911 first.
• Emailing support@parkcityrides.com
• Calling the Park City Rides support line at (801) 555-RIDE

Park City Rides will review all complaints, investigate thoroughly, and remove drivers from service if found in violation. Where required, violations will be reported to law enforcement.

Enforcement

Any driver found in violation of this policy will be subject to immediate suspension or permanent deactivation from the platform. Where applicable, Park City Rides will report violations to law enforcement.